Virgin Media's broadband went down AGAIN, preventing thousands from getting online
- The problems are occurring across the UK, with a high concentration in the Midlands and London.
- According to DownDetector, the problems getting online started at 10:18 am CET
- The cause of the failure is currently unknown, nor is it known when it will be resolved
Virgin Media appears to be suffering from yet another broadband outage, leaving thousands of users across the country without internet.
Reported problems occur across the UK, with a high concentration in the Midlands and London.
According to the outage tracker site DownDetector, the problems started around 10:18 a.m. ET.
More than three quarters of all reported problems with Virgin are with cable.
Virgin Media appears to be suffering from yet another broadband outage, leaving thousands of users across the country without internet
Reported problems occur across the UK, with a high concentration in the Midlands and London. According to the outage tracker site DownDetector, the problems started around 10:18 a.m. ET
A minority of users also had problems with mobile internet and television, but it is unclear whether these are related.
Virgin Media is one of the most popular broadband providers in the UK.
Unlike many others, it has its own infrastructure and does not use the Openreach network.
Virgin customers are unfortunately used to such issues as the provider has been hit by crashes throughout the coronavirus pandemic.
In July, Virgin confirmed an outage alleged only to be in Nottingham.
A similar outage hit London a few weeks earlier, leaving people unplugged for several hours.
MailOnline has asked Virgin Media for a comment.
Users went to Twitter to express their frustration about the ISP.
One user said, “When did Virgin get so bad as an ISP?
"There was a time when they provided reliable service and now they have problem after problem."
Another user reiterated the assessment of a declining service once known for its robustness.
Asghar Abbas, a Virgin customer, said on Twitter: “It is impossible to find someone to assist with solving the intermittent problem.
& # 39; Virgin Media has been one of the best ISPs for internet speed for 1 year but in the last 6 months the service has gone down the drain so so has support.
"Please let us know who can help."
Others lamented the timing of the outage on A-Level results day and caused problems with access to university clearing.
Recent research shows that millions of people – about 25 percent of working adults in the UK – are still working exclusively from home and relying on good internet connections because of the coronavirus.
A study by Uswitch.com found the average UK household spent 29 hours offline due to outages over the past year.
Almost five million people have suffered a single broadband outage that lasted three hours or more.
It is unknown what is causing the current failure and how widespread it is.
Last month, the rival network Openreach was put down as a small fire in a building in Newcastle that damaged cables to the internet in the region.
A failure can, however, be caused by various malfunctions or deficiencies that manifest themselves in a drop in performance.
It is unlikely that the problem was due to heavy traffic as the broadband network handled the increased demand well throughout the lockdown.
For example, Virgin Media reported earlier this month that the latest Call of Duty: Warzone update caused traffic to increase by 60 percent on Wednesday, August 5th.
A total of 22 petabytes of data were downloaded compared to the previous week.
At the height of recorded traffic, more than 52 PS4 Warzone patches of data were being downloaded per second.
UK households spent an average of 29 HOURS offline over the past year
According to new research, the average UK home had spent more than a day – 29 hours – offline in total in the past 12 months due to broadband outages.
The survey by comparison service Uswitch.com also found that nearly five million people have suffered a single broadband outage that lasted three hours or more.
And more than a quarter of people have had a network outage during work hours – a success of more than £ 1.5 billion for the economy.
Millions of people – around 25 percent of working adults in the UK – are still working exclusively from home and relying on good internet connections due to the coronavirus.
However, 37 percent of consumers said they would use their cell phone data or tie their cell phone to their computer so they could keep working during an outage.
Uswitch's research also named Bristol the UK's "failure capital" based on average downtime per inhabitant just before Brighton, Belfast, London and Norwich.