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UK passengers who have booked a flight to Spanish Islands will NOT receive a refund


Angry travelers are demanding a refund for their flights to Spanish islands, as airlines only have to reimburse scheduled trips to the mainland.

The British asked Ryanair, Jet2, easyJet and BA to repay the cost of their future vacation to hotspots such as Ibiza, Mallorca and Gran Canaria.

The Federal Foreign Office currently advises against all non-essential trips – including trips to mainland Spain.

However, this does not apply to the Canary Islands and the Balearic Islands, which are usually full of Britons at this time of year.

This means that airlines do not have to issue refunds to those who no longer want to go to the islands.

However, those returning from Spanish territory will have to go through a 14-day quarantine on their return.

Ministers should consider granting an exception to the Canaries and Balearic Islands, but this could be a week away.

There are now reports that the FCO could tighten travel instructions to the islands to bring them into line with the mainland travel ban.

The British asked Ryanair, Jet2, easyJet and BA to repay the cost of their future vacation to hotspots such as Ibiza, Mallorca and Gran Canaria (file photo)

British Airways, Ryanair, easyJet and Jet2 have all announced that the trip to and from Spain and its islands will continue despite government recommendations.

BA and easyJet indicated that they will issue vouchers for canceled flights instead of refunds.

The weekly Covid 19 numbers for the Balearic and Canary Islands show that the cases have remained relatively low

Weekly Covid 19 case numbers for the past four weeks show that relatively low numbers were recorded in both the Balearic and Canary Islands, although in the latter it is more of an upward trend:

New cases in the past seven days (week through Friday, July 24):

  • Balearic Islands: 40
  • Canary Islands: 95
  • Spain total: 10,990

Week to Friday, July 17th:

  • Balearic Islands: 39
  • Canary Islands: 30
  • Spain total: 5,695

Week to Friday, July 10th:

  • Balearic Islands: 17
  • Canary Islands: 13
  • Spain total: 2,944

Week to Friday, July 3rd:

  • Balearic Islands: 37
  • Canary Islands: 11
  • Spain total: 2,028

Cases of all time (as of Friday, July 24)

  • Balearic Islands: 2,343
  • Canary Islands: 2,578
  • Spain total: 272,421

But Ryanair said it won't offer a refund and suggested that it charge £ 95 if they change their booking.

Vacationers were outraged at the move, and some had to choose between vacationing or going to work when they came back and had to isolate themselves.

Daisy Thomas tweeted: & # 39; @ jet2tweets, booked to fly to Ibiza on August 21, received this email just a few days ago with your worry-free guarantee.

& # 39; Funny how that has disappeared from your website in accordance with the new FCO guidelines! We can't quarantine on return … not so worry free. Do the right thing and refund! & # 39;

Cara Lovell-Young from London wrote: & # 39; @Ryanair Your customer service is outrageous.

“I have to change flights from Ibiza at the end of August and pay a ridiculous exchange fee.

“They also don't offer a refund unless you cancel the flight. I change flights out of necessity and not for convenience. & # 39;

Jake Brough said: & # 39; @ jet2tweets I can't quarantine after my vacation in Ibiza on August 10th. Can we get a refund? # jet2holidays. & # 39;

Andrew Dourka-Laird added: & # 39; @Ryanair Hello, we booked flight FR9251 for Ibiza.

“Can we get a refund based on the EU / UK recommendations on coronavirus? Easy Jet offers refunds to customers in similar positions. & # 39;

Ex-West End actress Julie McKenna wrote: “We are traveling to Mallorca today and know that we have to quarantine when we return.

& # 39; Can't get a refund, booked independently. Hotel insists no refund. We paid a lot of money for our vacation that we would lose if we just didn't go.

& # 39; We booked in January. Except. #majorca # quarantine. & # 39;

And Bury's Craig Cowgill, who is due to fly to Gran Canaria in the Canary Islands on Thursday, said he still hoped Jet2 would refund him.

The small business manager said, "I don't know what to do right now. I hope Jet2 is offering a refund or the government is changing the quarantine on the islands.

"I can understand Spain, but they say it is safe where we are going. Then why should we quarantine? It's either one or the other – (you) can't send people and then quarantine them and don't offer refunds. & # 39;

Ryanair is lowering its traffic outlook due to fears of a second wave of Covid-19

Ryanair cut its annual passenger goal by a quarter on Monday, warning that a second wave of Covid-19 infections could further reduce it. The stock fell 6 percent, although a lower-than-expected loss was reported during the April-June lockout.

Group chairman Michael O & # 39; Leary said Ryanair had seen bookings a hit in the past few days after an increase in infections in Barcelona and expected "more of such developments".

The British government abruptly imposed a two-week quarantine on Saturday for all travelers arriving from Spain due to the surge. This was referred to by O & # 39; Leary as a "poorly managed overreaction".

Ryanair reported an after-tax loss of $ 185 million ($ 216.5 million) in the three months ended June 30, when it reduced 99% of its capacity when Europe blocked on Covid-19.

This was the first loss in the quarter, but was below the 232 million euros forecast in a company survey among analysts. Expectations for the remainder of the fiscal year ended March 31 have been reduced and 60 million passengers will be carried, instead of the 80 million forecast in May – compared to 149 million in the previous year.

"Our forecast for the full year of 60 million passengers is preliminary at this point and could be lower," said O & # 39; Leary in a video presentation. "A second wave of COVID-19 cases across Europe in late autumn … is our biggest fear right now."

The decrease was due to cuts in the airline's flight schedule between October and March, which will be around 70% of the previous year's flight schedule and not the 80% of the previous year's flight schedule.

July and August had been boosted by bookings prior to the COVID-19 crisis, and O & # 39; Leary said he would be "much more careful and careful" about September and October.

"I would not rule out that if we believe bookings will remain weak to save money, we will cut capacity," he said.

The uncertainty means that Ryanair cannot make a profit forecast for the fiscal year, although it is expected to lose less in the current quarter than in the previous quarter, he added.

O & # 39; Leary said Ryanair could close bases in Spain and Italy, where pilots resist temporary wage cuts.

EasyJet and Jet2 did not cancel any flights today, while BA and Ryanair both landed two flights, but neither was traveling to Spain or its islands.

Michael O & # 39; Leary, Ryanair's chief executive, said his company has no plans to reduce capacity to Spain despite government advice.

He described the new rules, which were introduced on Saturday at short notice, as a "poorly managed overreaction".

He commented on a call to investors saying that the government was panicking instead of focusing on stopping trips to certain regions with high cases.

He added: "There is no scientific basis for a national restriction."

When asked whether Ryanair would reduce capacity between the two countries, CFO Neil Sorahan said: "We have no plans to reduce capacity in the medium term."

A BA spokesman said: "While our flights continue to operate, we are disappointed that the government is now discouraging all but essential travel to mainland Spain and reintroducing quarantine to vacationers returning from Spain with immediate effect and thousands of them Throw British. " Travel plans into chaos.

& # 39; Unfortunately, this is another blow to British vacationers and can impact an already troubled aerospace industry.

"We will provide our customers with the latest information about their flights on ba.com."

EasyJet added, “We are disappointed that the government has decided to issue a quarantine request for travelers from across Spain, as the increased incidence of coronaviruses is regional rather than nationwide.

& # 39; We plan to keep to our full schedule in the coming days. Customers who no longer wish to travel can transfer their flights without a change fee or receive a voucher for the value of the booking. & # 39;

But nervous potential passengers continued to tweet their frustration with refunds.

Martin McGlown wrote: “I booked to go to Mallorca because they promised that they would not spend a vacation in places where they had to be quarantined when they returned. Surely you have to stick to it and offer refunds now? & # 39;

Gemma Fletcher said: "How do we contact for refunds for canceled holidays? Called several times and received no response via email !!!"

Jason Golder wrote: "Except for all of you, very happy that I received a full refund from @ jet2tweets in April for our Easter holiday in Tenerife."

He added, "It was even happier that I didn't bother to rebook for August when everything was going on."

Another said, "What about us poor guys whose vacation was booked last year? I rebooked at @easyJet twice when they canceled our flights.

“The flights are now live, but the advice is not to travel. Shouldn't be advice, but an instruction. Couldn't refund options twice now. & # 39;

And a man added: & # 39; @ jet2tweets So, I have requested a refund and would like to book another vacation with you, but I cannot get through and have no confirmation that the refund will be processed. Please reply to my tweets, dm, call everything. & # 39;

Angry Britons flooding back from Spain today reported how they faced economic difficulties after the FCO recommendations were changed.

Vacationers who miss work due to a quarantine may be entitled to universal credit or unemployment benefits, but not to statutory sickness benefits.

However, employers are not required to pay staff while isolating themselves. The self-employed will be forced to quit their jobs and some people may even be fired.

The government also warned that "no trip is risk-free" and said that laid-off workers could contact the Advisory, Mediation and Arbitration Service (Acas).

There are additional fears that more European holidays this summer could get messy given the mass insecurity.

The Spanish decision is said to have frightened British holidaymakers who had booked trips to France, Italy and Greece.

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