ENTERTAINMENT

The student sobs when Jet2 shortens his family's dream vacation in Spain


The ten-year-old student sobs when Jet2 shortens his family's dream vacation in Spain to evacuate them after the Federal Foreign Office has issued a travel ban

  • The Mason family flew to the Spanish island of Menorca to enjoy a 14-day vacation
  • But provider Jet2 sent them an email four days before the start of the trip, which had to be shortened
  • Comes after the British government removed Spain and its islands from the list of airlifts
  • Parents Katy and Ben said sons Ollie (10) and Dylan (13) were "devastated".

Broken-hearted parents shared a picture of their son in tears after telling him that their dream vacation had been canceled.

The Mason family had traveled to the Spanish island of Menorca to spend an urgently needed 14-day holiday in the sun.

But just four days later, parents Katy and Ben had to tell sons Ollie (10) and Dylan (13) that travel agent Jet2 had told them to return to the UK.

The tour operator has shortened the holidays of its customers and evacuated them from Spain after the Federal Foreign Office issued a travel ban.

Broken-hearted parents shared a picture of their son in tears after telling him that their dream vacation had been canceled

"We were sitting in a bar at the end of the island looking at the sunset. We had to turn to the boys and say," It looks like we have to go home early this weekend, "Ben told The Mirror.

He added that Ollie burst into tears while Dylan "fell silent".

& # 39; That was & # 39; s. We gave up at that time because we were trying to book the flights, so we had to go to get a better phone signal and went back to the villa. Jet2 ruined our vacation. & # 39;

The 38-year-old from Bedford says he published the picture of his troubled son because he wanted a provider Jet2 to "examine the impact of what they did".

But the situation became more painful for the couple when they had to book seats on a flight to take them home.

The Mason family had traveled to the Spanish island of Menorca to spend an urgently needed 14-day holiday in the sun. Pictured: parents Katy and Ben

The Mason family had traveled to the Spanish island of Menorca to spend an urgently needed 14-day holiday in the sun. Pictured: parents Katy and Ben

They wanted to postpone the date of their return as much as possible to make the most of the villa they had booked separately, but found that the rooms quickly disappeared.

& # 39; At some point Katy had the flights in her basket and it timed out and we went back in and the flights were 200 euros more.

He said Jet2 should have simply assigned everyone a seat on the plane and charged a flat rate instead of causing an insane rush.

Katy, 41, added that the brothers are now resigning themselves to losing part of their vacation.

Jet has announced it will refund flights for customers along with the difference on the new flight.

"We were sitting in a bar at the end of the island looking at the sunset. We had to turn to the boys and say," It looks like we have to go home early this weekend. "

Dad Ben added that Ollie burst into tears while Dylan (pictured) "got a little quiet."

Dad Ben added that Ollie burst into tears while Dylan (pictured) "got a little quiet."

A spokesman told MailOnline: "We are sorry to hear about the Mason family situation and we understand that they booked a return flight with Jet2.com after contacting them with their options."

& # 39; We can assure you that any difference in costs between the original and the new fare for your return flight will be reimbursed.

& # 39; Only yesterday we were recognized by the Civil Aviation Authority as the only UK airline to promptly reimburse customers for the COVID-19 pandemic. Therefore, we can assure the Mason family that we will fix this quickly.

“Nobody wants customers to have more fun on vacation than we do. It is important to note that we are responding to a very fast paced situation with updates from the government with little or no notice, and we have to make complex operational decisions accordingly. & # 39;

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