The steakhouse owner hits back on an angry customer who complains about a 12 minute wait and then threatens to beat them in an explosive chatter when they were denied a free meal
- Snowdonia, owner of the Gatehouse Steakhouse in Dolgellau, hit back at the customer
- Unhappy customer complained about waiting outside for 12 minutes
- Although the owner said they served record numbers due to the government's Eat Out to Help Out program, the customer still asked for money back or a free meal
- The conversation escalated and the angry customer threatened to hit the owner
A steakhouse owner hit back a disgruntled customer and branded him "absolute key" after threatening to leave a bad TripAdvisor review for waiting 12 minutes to be seated.
Hundreds of people went to Gatehouse Steakhouse in Dolgellau, Snowdonia to take advantage of Rishi Sunak's Eat Out to Help Out program, but one diner was less than happy with their service, reports The Sun.
The popular restaurant owner went to Facebook to share the bizarre, explosive exchange with the customer who threatened to hit him if he wasn't offered a free meal or money back.
The owner of Gatehouse Steakhouse in Dolgellau, Snowdonia, hit back on a less impressed customer who exploded at her for waiting 12 minutes for a seat in the restaurant
The customer asked the owner to give him a refund for his meal or a free refund for his experience and threatened to leave the popular steakhouse a scathing review on TripAdvisor if they fail to do so
The customer, whose name was blurry from the WhatsApp screenshots, complained to the owner about the wait.
They said, “We had to wait 12 minutes to be seated, we were standing in line outside. Do you think that's okay I am not happy about that. & # 39;
Striving to maintain a high level of professionalism in responding to the message, the owner apologized and stated that the restaurant served a record number of people outside of the EOHO government plan.
It didn't take long for the conversation to turn sour after the client suggested paying the restaurant staff's wages through food – which the owner denied.
The angry person who tried to blackmail the owner into giving them a free meal then started an explosive rant and wrote, “F *** you, I'm just *** writing a review and f *** your business on .
To explain the delay, the restaurant owner told the customer that he had served a record number of people in the past few weeks thanks to the government's Eat Out to Help Out program
Despite the polite explanation, the customer grew increasingly angry and started increasing the number of swear words he sent in his replies to the restaurant owner
“And I'm going to tell all of my friends that you're damned and a sucker who doesn't care about customers. You really got me down.
“You made me and my wife wait five minutes. That doesn't happen in Wetherspoons and you're twice as expensive as you are. Cheeky c ***. & # 39;
The owner joked that the stock market "escalated quickly," noted these names had never been mentioned before, and advised the client to enjoy the "delights" of Wetherspoons going forward.
As the conversation escalated, the aggressive customer continued, “Who the hell are you talking to? I'll hit you if I ever see you P ****. & # 39;
The owner replied, "I'm at the Gatehouse Steakhouse now, in case you want to hit me … my hands full to make five kilos of coleslaw, but I can take a break."
The company decided to share the WhatsApp messages on its Facebook page, which have since gone viral.
When the program ended on Monday, the company praised Eat Out to Help Out as “fantastic for the hospitality industry”.
The restaurant owner shared the bizarre interaction on the company's Facebook page, which has since gone viral. They praised the government program and said it helped boost their industry
After a fierce exchange, the conversation ended sour, and the customer sent a series of swearwords. The owner called the customer an "absolute key" on Facebook
The post read: “It has helped us regain so much lost revenue, and Dolgellau has caused a real stir.
& # 39; Hope all the other companies enjoyed it as much as we did.
“While we've done everything we can to maximize business and keep customers happy, there is always an absolute key.
"Thank you everyone … tourists and our great locals for being great, patient and enjoying what we have to offer."