The 36-year-old mother, who has recovered from the operation to reinstall her nose after a terrible dog attack, is in tears after the pharmacy staff refused to operate it because she is not wearing a face mask
- Catts Pharmacy Snodland in Kent refused to serve mother Shereen Mawson
- She cannot wear a mask while recovering from the surgery to put her nose back on
- The dog attack left her with her cartilage hanging, broken and protruding
A mother had tears in her eyes when the pharmacy staff did not serve her while trying to get pain relievers after the operation to reattach her nose after a dog attack.
Shereen Mawson said an employee at her local Catts Pharmacy Snodland, Kent, led by Paydens, yelled at her for not wearing a face mask.
But it's too painful for the 36-year-old to wear a mask after dropping the cartilage from her nose after a dog attack and hurting her face extremely painfully.
It is too painful for Shereen Mawson (shown with stitches) to wear a mask after the operation to reattach her nose
A dog attack that lasted two weeks left her cartilage hanging out, broken and protruding
Miss Mawson said she tried to explain why she was exempt from wearing a face mask, but the clerk would not listen.
She said: "My stitches are so visible and it was so rude that I couldn't believe it.
She went to her manager and he also refused to let me in, but he didn't even come to me.
Then the operator said she could serve me outside, and I said, "Okay, that's absolutely fine."
When she found out I was paying by card, she refused again and at that point I was so overwhelmed that I literally roared my eyes.
"I had tears in my eyes and got a panic attack outside because I was so embarrassed."
Catts Pharmacy Snodland, Kent, operated by Paydens (pictured), denies the allegations that the employees were rude to Miss Mawson
Fortunately, another nearby pharmacy agreed to use it and she could get her pain reliever.
Miss Mawson added: “Given the way my nose looks at the moment, I didn't really want to go out, but I was in so much pain that I had to.
"I am a calm person and I am seriously afraid that this really shook my confidence.
"I wish I could wear a face mask because I understand how important it is, but I can't put any physical pressure on it, even the wind blowing on it is quite painful.
“I have to be very careful where the hole in the seam goes. Any kind of fabric could have pulled everything off.
"Even the wind means I have to cover my face with my hand when I walk."
“I haven't left my house since this Wednesday.
"I sent the kids out to do things and even went to the shops to get food. I hesitate and would rather wait for someone to come to help me."
The dog attack occurred two weeks ago when her friend's dog was attacked by another dog and helped her clean her friend's dog's wounds.
She said, "My friend's dog had been attacked by another dog that was not on a leash, so I ran over to help my friend clean his wounds and then it happened.
When I tilted his head to look at the stab wound, I must have injured him and he bit out.
Miss Mawson, who runs a horse painting shop and saves animals for a living, said she wanted the dog to be put down.
"I've known this dog for years and know he didn't do it on purpose. It was just a quick response," she said.
A Paydens spokesman said: & # 39; Catts Pharmacy regrets that this customer has found our service to be unsatisfactory. In these unprecedented times, our front-line staff work very hard to do their best for all of our patients.
“Although there are exceptions to wearing facewear for certain people, our company policies recommend that employees who don't wear facewear, whether freed or not, are politely asked to wait outside the premises and we will be at the door take care of them.
“The reason for this is that we have to protect our employees and other members of the public who use our pharmacies, even though we are not allowed to wear facewear.
“Many of the customers who visit pharmacies are vulnerable and have to feel safe in enclosed spaces, especially in healthcare. Facial coverings are primarily intended to protect others, not the wearer, from coronaviruses.
"Our initial investigation into the complaint has so far shown a difference in the way this event was reported, and the pharmacy rejects all claims that they were rude to the patient."
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