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The Cornwall rental company apologizes for "encouraging" breaches of Covid rules


A rental company in Tier 2 Cornwall apologized after it was accused of "encouraging" breaches of Covid rules by offering to help find accommodation for a Tier 4 visitor and up in the New Year.

St. Ives Holidays on the southwest coast has been labeled "disgusting" and "the reason the NHS is on its knees" when a thread was posted on Twitter detailing correspondence between the company and a prospect allegedly from Windsor Originated in Berkshire shows.

In the exchange posted by Twitter user Gavin Curnow on December 29, one woman wrote, “I want to book a last minute trip as a surprise for my husband.

“Have you got anything to spend in St. Ives for a few days in the New Year? … We are traveling from Windsor and I understand the restrictions but we will be very careful and discreet. & # 39;

It is believed that a "woman from Windsor" sent this message to St. Ives Holidays in Tier 2 Cornwall. The news was part of a thread posted by Twitter user Gavin Curnow on December 29th. Windsor, Berkshire is currently in lockdown level 4 – meaning you cannot leave your home or where you live for vacation or overnight unless you have a reasonable excuse

In their response to the question (above), the St. Ives Holiday representative made no mention of Level 4 travel restrictions. The distance between Windsor and Cornwall is approximately 280 miles

In their response to the question (above), the St. Ives Holiday representative made no mention of Level 4 travel restrictions. The distance between Windsor and Cornwall is approximately 280 miles

A St. Ives Holidays spokesman apologized on Mr. Curnow's Twitter thread, saying, “We want to confirm that we are legally prohibited from allowing bookings for customers or properties in Tier 4 areas. It is possible that the person answering this question may have missed the part of the booking request that states where the customer is traveling from. & # 39; (Above part of the company's website)

A St. Ives Holidays spokesman apologized on Mr. Curnow's Twitter thread, saying, “We want to confirm that we are legally prohibited from allowing bookings for customers or properties in Tier 4 areas. It is possible that the person answering this question may have missed the part of the booking request that states where the customer is traveling from. & # 39; (Above part of the company's website)

A representative from the company replied, “Thank you for contacting us. Hopefully we will find the perfect property for you. I think this could be a great option … near the beach, in St. Ives, small courtyard and super cute. & # 39;

According to Tier 4 restrictions, government guidelines prohibit people from leaving their homes unless they have an appropriate excuse – for example, for work or educational purposes.

The guide also states that you cannot leave your home or the place where you live for vacation or overnight unless you have a reasonable excuse.

However, the St Ives Holiday representative did not mention this in the email thread regarding the request from the city of Berkshire, which is 280 miles away.

A St. Ives Holidays spokesman apologized on Mr. Curnow's Twitter thread, saying, “We want to confirm that we are legally prohibited from allowing bookings for customers or properties in Tier 4 areas.

"As our team handles multiple requests, it is possible that the person responding to them missed the portion of the booking request that states where the customer is traveling from."

Mr. Curnow said that an acquaintance had passed the call on to him and that similar behavior had been widely reported, but "nothing happened".

Mr. Curnow said that an acquaintance had passed the call on to him and that similar behavior had been widely reported, but "nothing happened".

St. Ives Holidays, which has been a family-run company for over 50 years, specializes in self-catering holidays - with over 200 hotels in the region. Above is a file image of St Ives, Cornwall, which will move into Tier 3 at midnight on December 31st

St. Ives Holidays, which has been a family-run company for over 50 years, specializes in self-catering holidays – with over 200 hotels in the region. Above is a file image of St Ives, Cornwall, which will move into Tier 3 at midnight on December 31st

& # 39; Even so, we will remind our team members of the importance of paying attention to such details. We apologize for the unreasonable concerns this caused. & # 39;

Mr Curnow told Metro.co.uk that an acquaintance passed the call on to him and that similar behavior has been widely reported, but "nothing happens".

He tweeted, "This stuff happens everywhere and is partly why we now have over 50,000 cases a day and the NHS is on its knees."

And commenters on his thread were also keen to vent their anger.

One wrote: & # 39; Absolutely out of order. Businesses like you deserve to be shut down and fined. I'm from Redruth, live in London and had to cancel seeing my kids living in Cornwall over Christmas so as not to contribute to the C ** P that's on right now and they love to make bookings here. & # 39;

Another said: "Bringing profits to life is false shameful!"

It comes as Cornwall moves into Tier 3 ("Very High Alert") from midnight on December 31st.

St. Ives Holidays, which has been a family-run company for over 50 years, specializes in self-catering holidays – with more than 200 hotels in the region.

MailOnline has contacted St Ives Holidays for a comment.

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