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Pubs and restaurants are supposed to get customers to use barcodes despite blatant mistakes


Pubs and restaurants are turning down customers who don't have the government's "pathetic" tracking app, despite glaring flaws that have prevented thousands from logging their test results.

The beloved app's most recent fiasco came last night when it prevented up to 70,000 users from logging their test results.

The app uses Bluetooth to determine if someone has been within two meters of an infectious person for 15 minutes. However, other Bluetooth devices can interfere with the signal and generate a “false positive”.

To exacerbate the problems, the app has also been found to not work on millions of older smartphones.

Despite the problems, pubs and restaurants are starting to discourage customers from entering unless they have downloaded the harried app. QR codes are displayed for customers to use.

Government advice tells businesses to display the "Official NHS QR Poster" and request a code to connect to the app.

A punter wrote on Twitter today: "Last night I was denied a meal because I didn't have a Gvt phone app !!!!"

"You might think I'm overdramatic, but you need to get the point now. What else will we soon be denied access if we don't have a government phone app? Please, please, please people wake up."

Matt Hancock's new coronavirus tracing app was hit by another fiasco last night after tens of thousands of users were prevented from logging their test results

Pubs and restaurants have started displaying QR codes to aid the app, but customers complained after being refused entry for not having it installed

Pubs and restaurants have started displaying QR codes to aid the app, but customers complained after being refused entry for not having it installed

Development of an earlier version of the app, which cost nearly £ 11 million, ceased in June.

Another user, Chloe James, wrote, "I'm in a pub and apparently they were told that if they don't have the Track and Trace app, they can't serve anyone."

The hotel specialist Ollie Vaulkhard wrote today: “Perhaps you can trust that hospitality works alongside the app and not the current disaster? No app details are picked up by people on the street at 10:30 p.m. & # 39;

Last night, Shadow Health Secretary Jonathan Ashworth said of the recent mishap, "This beggar believes."

Other Labor politicians have voiced the criticism.

David Lammy said this morning on BBC One's Andrew Marr Show: "We would have had the coronavirus for nine months up to Christmas, and that by then we have not been able to set up a test, track and trace system must be described as pathetic."

In Sky News' Sophy Ridge on Sunday, Jo Stevens, secretary for shadow culture, added: & # 39; The whole point of these local locks is that our test and trace system is not effective. The government needs to get the test under control and track and isolate it. & # 39;

Brits have problems with the tracing app, while others who refuse to install it say they have been denied access to pubs and restaurants

Brits have problems with the tracing app, while others who refuse to install it say they have been denied access to pubs and restaurants

Government advice to pubs and restaurants reads, “By keeping records of employees, customers and visitors, and displaying an official NHS QR poster, you are helping NHS Test and Trace identify and alert people who may be exposed to the virus were.

& # 39; You need to register for an official NHS QR code and view the official NHS QR poster.

Users, including NHS staff, have pointed out fatal flaws in the app that appear to be draining the battery and taking up space

Users, including NHS staff, have pointed out fatal flaws in the app that appear to be draining the battery and taking up space

& # 39; The NHS COVID-19 app has a feature that allows users to quickly and easily check in to your venue by scanning the code.

& # 39; The information remains on the user's phone. In England you don't need to ask for their contact details from people checking in using the official NHS QR code.

& # 39; When an outbreak is associated with a venue, a message is sent to the appropriate app users with the necessary public health notices.

“This will help avoid the reintroduction of lockdown measures and help the country return to and maintain a more normal way of life.

In addition to keeping and sharing records on request and displaying an official NHS QR poster, you must continue to follow other government guidelines to minimize the transmission of COVID-19. This includes maintaining a safe work environment and following social distancing guidelines. & # 39;

The app has come under fire after it was discovered that only second pillar tests – run by commercial test centers – provide the relevant codes for users to enter their results.

Although people tested under Pillar 1 – NHS and Public Health England – will continue to be contacted by NHS Test and Trace if they test positive, they were unable to log the result in the app and notify everyone they deal with were in close contact.

After a spate of complaints yesterday, the Ministry of Health and Social Affairs said it was "urgently" trying to fix the problem. Hours later, it promised that "anyone who gets a positive test result can log their result in the app" by requesting a code from NHS Test and Trace.

The latest official government figures show a total of 409,975 people have been tested since the app was launched on Thursday morning in England, including 128,960 tests for Pillar 1 and 281,015 for Pillar 2.

The error means that the results of 31 percent of the tests performed on Thursday and Friday were not logged.

The app uses Bluetooth to determine if someone has been within two meters of an infectious person for 15 minutes. However, other Bluetooth devices can interfere with the signal and generate a “false positive”.

The app uses Bluetooth to determine if someone has been within two meters of an infectious person for 15 minutes. However, other Bluetooth devices can interfere with the signal and generate a “false positive”.

While the exact numbers are unclear, it may mean that hundreds of positive cases uncovered since the app's official launch have not yet been recorded.

The shocking oversight only came to light when a Twitter user asked how they could log their test result if they didn't have the code.

The official Twitter page for the NHS Covid-19 app states, “If your test was done in a Laboratory or NHS hospital run by Public Health England, or as part of national surveillance tests by the National Statistics Office, the test results may not be currently linked to the app, whether they are positive or negative. & # 39;

The response met with outrage online, with many users wondering why it was being labeled an "NHS app" when it failed to recognize the tests the NHS was doing.

Last night, Mr. Ashworth said, “This is only asking for faith. How can this app be effective when someone is unable to link the tests done by the NHS or the tests done for monitoring? We all have an interest in making this app work. That is why we have promoted their acceptance.

“This weekend ministers have put money into promoting this app in local and national newspapers. You need to explain how to fix this error quickly. "

Technology expert Benedict Evans told the Sunday Times: & # 39; A contact tracking app is based on people with a positive test typing this into the app. However, the English app that has just launched is incompatible with the tests carried out by the NHS.

He added, "We have been in this area for six months and the UK still does not have a unified test results system."

A spokesman for the Ministry of Health and Welfare said: "We are working urgently to include positive tests for people who have not yet received a code in the Covid-19 app.

& # 39; NHS Test and Trace will continue to contact people via text, email, or phone if your test is positive and prompts you to self-isolate. For those who don't have a code, the contact tracers will soon be able to provide codes to insert into the app.

"When you book your test through the app, the results are automatically recorded and the isolation countdown is updated."

The Welsh government announced that it was only a problem in England. A tweet yesterday following the Department of Health and Social Affairs statement said, "This issue does not apply to Wales. We have decided to link our All Wales laboratory testing systems to the NHS Covid-19 app."

The launch last week came after a four-month delay due to technological issues.

A test on the Isle of Wight had to be canceled after the original model failed to recognize iPhones.