BT, TalkTalk and Plusnet Broadband have failed in parts of the UK after a FIRE in Newcastle fails to make calls or connect to the Internet
- The cause of the problem is believed to be a fire in the Newcastle area
- Thousands of customers continue to report problems with online access
British customers of Sky, BT and TalkTalk are experiencing a mass failure on the Internet.
The cause of the problem is a fire in a building in Newcastle that affects the infrastructure of the network.
Thousands of customers reported problems with online and ongoing calls.
Of all complaints regarding all three broadband providers, the vast majority (93 percent) is due to internet access.
The majority of connectivity problems appear to be in the north east of England, but a large concentration is reported outside this region.
A BT spokesman told MailOnline: “We know that some customers are currently having problems trying to make calls or connect to the Internet.
& # 39; This is due to a fire in Newcastle that has now been contained. Our engineers are on site and work quickly to fix this.
"We apologize to our customers for any inconvenience."
More will follow.
In the picture TalkTalk failure as reported by users via Downdetector. It shows a major problem across the UK
Pictured live failure card with problems for Plusnet
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