British tourists have to sleep on beaches in Europe after paying for rooms in overseas hotels that are still closed due to corona virus blocking
By Ryan Fahey for MailOnline
British tourists have to sleep on beaches in Europe after paying for rooms in overseas hotels that are still closed due to corona virus blocking.
Consumer watchdog Which one? reported the results, saying that Loveholidays travel agency was the main culprit, according to the Times newspaper.
A tourist heading to the Spanish sun arrived with his partner and 10-year-old son and found that the hotel was closed. The family was forced to look for and pay for new accommodation.
Another paid £ 600 for an apartment for her son because she was afraid that he would have to sleep on the beach. The man had already paid £ 1,500 for a hotel that was closed when he arrived.
Paul Davis, 48, from Lincolnshire, booked a vacation in Salou on the Costa Daurada in Spain on July 1 and arrived just three days later on July 4.
The trip, which cost over £ 1,500, was booked on the day the Foreign Office relaxed its international travel advice and gave the British a hard-earned break in the sun.
Upon arrival, the 4R Regina Gran Hotel was closed and Mr. Davis had no choice but to book a new room. Eventually he was able to move to a Loveholiday-run hotel, but lost his GBP 250 deposit because he canceled the second resort.
"When we pulled up, I thought we had to have the wrong hotel: it was all closed and hadn't been open for a while," he told The Times. & # 39; This is disgusting. We were lucky enough to have the money to stay elsewhere, but many other people are probably not in this position. & # 39;
The original hotel was booked yesterday through Loveholidays.
A social media user tweeted at Loveholidays: "My family will be leaving for Gran Canaria shortly and I called the hotel and they are closed. A new hotel must therefore be booked and all other changes made as soon as possible."
Another scolded On The Beach: “You are a P *** taker. My son has tried to contact you for 16 days, but you leave it the day before he will fly because he knows his hotel is closed and then say that his hotel has changed. & # 39;
According to Which? Affects the majority of complaints about the sale of rooms in Loveholiday's locked hotels, but there have been a few others.
Rory Boland, editor of Which? The travel magazine told The Times: "It is hard to believe that vacationers were left in a position where they either had to spend hundreds of pounds on alternative accommodation or were at risk of not having to sleep anywhere."
A spokeswoman for Loveholidays said: "We are aware of a number of cases where customers have arrived in closed hotels and our on-site emergency team is working with these customers to find suitable suitable accommodations."
She insisted that in some cases the hotel had not informed the agent of its closure and added, “We apologize for any inconvenience or problem that may have caused our customers. We will of course reimburse the cost of his hotel booking. & # 39;