ENTERTAINMENT

Breakdown of the car rental company at Staycation: holiday Britons in hectic struggle to secure a vehicle


Holiday Britons are in a hectic struggle to secure a rental car, as two-hour queues form in the branches and desperate customers flood the hotlines.

The British are on their way to accommodation this year as campsites, B & Bs and holiday homes are quickly booked up as tens of thousands of foreign stays have been put on hold due to concerns about a second wave of corona viruses.

Tourists need rental cars to get to idyllic places like Cornwall or Kent. However, they have experienced frustrating two-hour office queues and significant customer service helpline delays, which has led to a flood of complaints.

Europcar, a French company that operates in 140 countries worldwide, has been flooded with annoyed long queue complaints from social media customers at its offices in Kennington, London and Edinburgh.

The company currently has reduced hours in some offices or is closing due to the pandemic, so customers are not worried about the lack of communication.

Andrea Tolley on Twitter said: & # 39; Terrible service, two hours of waiting in the Kennington office on Friday – the car we booked is not available. I received a refund for the upgrade today, no communication and no refund. You charged me the privilege. Customer service sounded offended. I questioned this. NEVER AGAIN. & # 39;

And Marcus Chaloner said, “At your Kennington branch, after you were told at 4:00 pm yesterday that I couldn't pick up my car in Lewisham – after driving an hour to get here, there is total chaos – your own Employee doesn't know what's going on. People have to be places to catch flights.

In the meantime, a user named Miles said: "No vehicle this morning, no solution, but booked in January, family sobs over missed vacation, no one responsible at europar, but said 15 confirmed bookings for 5 cars. It feels like profit is diminishing now. & # 39;

A full parking lot in Salcombe, Devon after the coronavirus was unblocked yesterday. Devon is a popular place for people who want to have a stay

Other customers said that they remained "bubbling" due to the company's lack of response.

A spokesman for the company said: & # 39; Europcar is obviously disappointed to see that some customers do not feel that they are maintaining our high standard of service.

"The company is committed to responding to the recent surge in demand as efficiently as possible, and hopes customers will understand with delay that we are doing our best in difficult conditions."

Almost 20 million British are planning to stay in the UK this year. A poll yesterday found that the country should be roasted by a ten-day heat wave.

Tourists are expected to return to beaches across the country as temperatures of up to 37 ° C stream in from Central Europe by the end of the week amid a level two heat warning – after peaking at 22 ° C today.

A YouGov poll found that 28 percent of Britons plan to vacation in the UK this year – that's about 19 million people – while only 9 percent go abroad and another 49 percent don't plan to vacation.

And the warm weather will affect local authorities in areas like Cornwall, Devon, Dorset, and Sussex, who can expect another large influx of vacationers as people in the UK avoid traveling abroad to stay there.

The besieged Cornwall residents reported over the weekend how the popular county had turned into “Benidorm for Steroids” because the flood of visitors was too scared to leave their homes.

In the meantime, the Thanet District Council in Kent asked people to avoid four of the region's beaches – including the popular Margate & # 39; s Main Sands – due to the number of visitors.

Tourists flock to the coastal town of Salcombe in Devon after the Corona virus was released

Tourists flock to the coastal town of Salcombe in Devon after the Corona virus was released

Street marshals were deployed in Cornwall at the weekend when tourists flocked to narrow streets and broke social distance rules – despite clear warning signs.

The Cornwall Council hit the "ignorant" visitors who descended on beauty spots without face masks, as the British apparently ignored the rules of social distancing elsewhere when collecting in bars.

Deputy chairman Adam Paynter admitted yesterday that people in the coastal area fear an increase in coronavirus cases when people travel to the region for their vacation.

Speaking about vacationers flocking to the country where a man died in his forties yesterday after being pulled out of the sea, he said to LBC: “It's pretty busy, it's hard to know exactly where it is numerical.

“Many hotels and certainly bed and breakfasts are either not open or see fewer visitors, but a lot more people will use these places on our campsites and in caravans, so you will feel very busy in some of our cities. & # 39;

City councilor Paynter also criticized "ignorant" tourists who refuse to wear face masks during their visit to the Southwest.

Many holidaymakers and sun-seekers flock to the busy beach of the seaside resort Lyme Regis in Dorset this morning

Many holidaymakers and sun-seekers flock to the busy beach of the seaside resort Lyme Regis in Dorset this morning

He said: “Of course we still have a very small number of cases of coronavirus, but obviously the residents want to keep it that way.

"I've heard two different incidents where people have been overheard:" Well, I'm not going to wear a mask. I came here to escape it all.

“I think that's pretty ignorant when you consider that there is no corona virus down here. We had 20 positive cases this week, 14 more than the previous week. & # 39;

He added, "So it's something that residents worry about because they were reasonable and behaved."

But the locals in the county are preparing for another weekend of misery as the mercury is expected to rise to at least 33 ° C (91 ° F) again.

The Met Office reported an "African heat flare" that occurred from Thursday to mid-August and brought "drier, brighter and very warm" weather and "very hot conditions" to the south east towards the end of the week.

Vacationers and day trippers use the summer sun to spend a day on the beach at Lyme Regis this morning

Vacationers and day trippers use the summer sun to spend a day on the beach at Lyme Regis this morning

Kent's Thanet District Council asked people to avoid four of the region's beaches, including Margates Main Sands, due to the number of visitors.

Council President Rick Everitt said: "It became clear early on that they would reach a level that we were concerned about."

The authorities are concerned about the safety of tourists in the water, the possible spread of Covid-19 and the maintenance of social distance. Mr. Everitt said: “The RNLI has only a certain capacity.

"They're on seven Thanet beaches this summer, which is a little less than usual, and they do a great job where they are, but they don't have unlimited resources to deal with people in the water."

The city council added: "If you have too many people on the beach, this is simply not manageable from this point of view."

The British are looking for overnight accommodation, as campsites, B & Bs and holiday homes are quickly booked up, as tens of thousands of foreign stays have been put on hold for fear of a second wave of corona viruses.

For a one-week stay of two adults, there is not a single parking space, mobile home parking space or lodge available on one of the top 20 campsites in Cornwall or Top 15 in Dorset, as tired holidaymakers flock to the area to enjoy a summer break.

Parks and campsites across the UK have seen a boom in bookings lately, flooding Haven, Butlin & # 39; s, Center Parcs and Hoseasons – and increasing bookings from cottages.

Those looking for sun-drenched day trips have already started taking advantage of the country's beauty spots. On Thursday, huge crowds flock to the coastal towns of Cornwall and Devon, so the parking lots are full.

Some opted for a day trip to Westgate Gardens in Canterbury, while others enjoyed a trip to the sea in Brighton.

MailOnline polled the 20 best campsites in Cornwall, according to campites.co.uk, and found that Little Trevothan Camping & Caravan Park in Helston and Polruan Holidays in Fowey were full by the end of August.

Others, such as the Trethem Mill Touring Park in Truro, are fully booked until the end of September – but must be operated at a reduced capacity of around 50 percent to ensure that they meet the requirements of social distance.

Other locations such as Newquay, St. Austell, Par, Looe, St. Columb Major, Padstow, Whitecross, Mevagissey, Redruth, Bude, Perranporth, Camelford, Marazion and Bude are also fully booked for at least the next week.

(tagsToTranslate) Dailymail (t) News (t) Coronavirus (t) London